Victoria Jewels Return Policy

 

At Victoria Jewels, we take pride in the quality and craftsmanship of our jewellery. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your peace of mind.

 

7-Day Return Policy

You have 7 calendar days from the date you receive your item to request a return.

 

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 7 calendar days of receipt.
  • The jewellery must be in original condition, unworn, unused, and free from any signs of wear, damage, or alteration (e.g. scratches, resizing, or missing stones).
  • All original packaging, boxes, pouches, tags, and certificates (e.g. authenticity or valuation certificates) if any! must be included and in good condition.
  • The security tag (if any) must still be attached and untampered.
  • A proof of purchase (receipt, order confirmation, or invoice) if any! must be provided.
  • Items must be returned in secure, protective packaging to avoid damage during transit.

Please note: Items that do not meet these conditions may be rejected and returned to the customer at their own expense.

 

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalised pieces
  • Sale or clearance items
  • Earrings (due to hygiene reasons)

 

 

 

 

 

 

 

 

 

How to Initiate a Return

To initiate a return, please contact our customer service team at Support@victoriajewels.co.uk  within 7 days of receiving your order. We will provide you with return instructions and the return address.

 

Return Shipping

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service and purchasing shipping insurance worth of product value, as we cannot guarantee receipt of your returned item.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • Please note that original shipping fees (if applicable) are non-refundable.

 

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.